Here are some Frequently Asked Questions about our Baby Gear Rentals. If you have additional questions not answered below, please email us at NaplesBabyRentals@gmail.com or call us at 239-262-5904 and we will be happy to help. Make a reservation online here.
Can you install the car seat?
Yes, our employees are trained to install car seats and many of our employees are Certified Child Passenger Safety Technicians. We are more than happy to help with installation of the car seat for free at the store. Anyone is welcome to stop by the store anytime during store hours to receive car installation assistance. We can also install personally owned car seats as a complimentary service, as long as the car seat is not recalled, expired or otherwise deemed unsafe. Our delivery drivers are also trained or Certified CPS Techs and can install car seats if you select In Person/Install Delivery.
How new is the baby gear?
Our store purchases all of our rental gear BRAND NEW and direct from the manufacturers. We also sell many of our brand new products in our boutique. We will use these rental products for a while and then over time as our rental gear starts to show wear and tear, we retire and sell our rental gear in our store at resale prices, just like how car rental companies buy new cars, rent them and resell them after a period of service.
What do I do if I receive an item that is not what I was expecting?
Call the store or return the item to the store immediately at 239-262-5904. We will do our best to correct any of our errors due to defects or missing parts. Do not wait until the end of the rental, so that we may try to meet your expectations or have the opportunity to correct any errors. If you do not like a rental gear item out of preference (color of gear, type of toy, lack of interest by child, etc.) and not out of lack of functionality, then you are welcome to bring items to our store to exchange so you have the opportunity to hand select the items that appeal most to you. Or you may bring the items to our store to return them early and you will be refunded any unused days.
How clean is your stuff?
We hold ourselves to extremely high standards and we thoroughly clean all of our rental gear between every rental. We have a dedicated team of professional cleaners that ensure everything is properly cleaned. Hard surfaces are cleaned with a child and pet safe sanitizer which kills 99.9% of all viruses and bacteria including coronavirus. Linens are laundered between each wash. We have a dedicated team of employees who are specifically trained in cleaning and maintaining gear.
How far in advance should I book?
We recommend booking your baby gear rental reservation once you have your flight and lodging reservations confirmed. Our busiest times are between Christmas and Easter, so we recommend making your reservations as soon as possible during our busy season, because our deliveries time slots do get fully booked. You are able to change or cancel your item selections anytime as long as we have at least 2 days notice. Usually our delivery time frames fully book up before our inventory is sold out.
Do I have to be there for delivery or pickup?
No, you usually do not need to be present for delivery or pick up and we can leave items on a front porch or entryway, as long as the place you are staying at allows us. We do require you to provide access into any gated communities or building entry doors. If you are not able to be present, we may leave the items on a porch for you if you have a secure area that is not visible from the street. However by not being present you assume responsibility for delivered rental gear at the time of delivery even if you are not available. We will not be able to set up your rental gear, and you are responsible for proper set up of all gear.
What if I am staying at a rental home?
We happily deliver to many rental homes from AirBNB, VRBO, local rental agencies and more. For rental homes, we recommend an afternoon delivery and a morning pick up so that it coincides with check in and check out time. It is very important to communicate with the host that you are anticipating our delivery and pick up, so that we are permitted into the community and they do not accidentally put rental items back into the house at pick up time or dispose of them.
What if I am staying at a hotel or resort?
If you are staying at a hotel or resort please alert concierge and/or front desk of our arrival. Items may be left with concierge or bell hop, and you may have to contact them to get your items. Some communities do not allow items to be left out at the front entry, it is the customer’s responsibility to know of any community or building restrictions. Our drivers do send a text message when on the way and do send a text with a picture of completed deliveries.
Where do you deliver?
During the winter months of November – April, our Delivery Area includes Naples, Bonita Springs, Marco Island and South Fort Myers. Sorry we do not deliver to North Fort Myers, Central Fort Myers, Fort Myers Beach, Cape Coral or Sanibel Island.
During the summer months of May – October, our Delivery Area includes Naples, Bonita Springs, Marco Island, Fort Myers and Fort Myers Beach.
Sorry we do not deliver to North Fort Myers, Cape Coral or Sanibel Island.
We regret that these limitations are due to the significant changes in traffic and staffing challenges that all businesses in the area face and exceptions cannot be made.
How do I know what my community rules are for delivery?
The best way to know is to ask the front office or gate house of the community you are staying at, as rules may change at any time. The the best of our knowledge here are the KNOWN DELIVERY RESTRICTIONS:
In Person Service Required:
- Customers MUST be present (in person charge): Apollo, Edgewater, Marco Ocean Beach Resort (private units) & Somerset for delivery and pick up.
- Customers do not have to be present (in person charge): Eagles Nest, JW Marriott, Marco Ocean Beach Resort (hotel), Marriott Crystal Shores, Naples Bay Resort Hotel (not Cottages), South Seas
- NO ADMITTANCE ON SUNDAYS to Audubon, Barefoot Beach, Bay Colony, Bonita Bay, Briarwood, Cap Ferrat, Cape Marco, Cedar Hammock, Crown Colony, Dunes, Grandezza, Hammock Bay, Heritage Bay, Hunters Ridge, Imperial, Kensington, Palmira, Park Shore Terraces, Pelican Landing, Pelican Sound, Shadowood, Spanish Wells, St Martin, the Strand, Sterling Oaks, Tiburon, Vistas,Wiggins Bay, or Wildcat Run.
- Regatta – customers must call us in or we are not allowed. South Seas – customers must be present.
- Customer must be present for Apollo, Somerset & Edgewater Hotel
Monday Thru Friday:
- No Admittance to Bay Colony, Cap Ferrat, Crown Colony, Dunes, St Raphael or South Seas after 4pm.
- No Bonita Bay after 5pm.
- No Audubon, Barefoot Beach, Cedar Hammock, Pelican Landing or West Bay past 6pm.
- No Pelican Sound past 7pm.
- South Seas exceptions ok after 4pm if customer is present.
- Customer must be present for Apollo, Edgewater & Somerset
- No Cannes, Cap Ferrat, Crown Colony, Hammock Bay, St. Kitts, St. Marissa, St Rafael, St. Vincent’s, Vistas at all.
- No Dunes after 1pm.
- No Bay Colony after 1:30pm.
- No Bonita Bay or Quail West after 3pm.
- No Pelican Landing, South Seas or The Colony after 4pm.
- No Cedar Hammock 5pm.
- No Windstar after 6pm.
- No Pelican Sound after 7pm.
- Customer must be present for Apollo, Somerset & Edgewater Hotel
RENTERS ARE ALWAYS REQUIRED TO ALERT GATES OR STAFF OF OUR ARRIVAL AND TO CHECK WITH THE WITH THE HOTEL/RESORT, VACATION RENTAL, GATED COMMUNITY ETC. WHERE THEY ARE STAYING FOR SPECIFIC POLICIES ON RECEIVING RENTAL GEAR
Can Twinkle narrow down my delivery or pick up time frame?
We wish we could be able to but unfortunately we are not able to provide in advance a more specific delivery or pick up time due to the many outside factors that affect our delivery drivers’ commute times, such as traffic, weather, and the accessibility of other orders. Our drivers will send a text message when they are on the way. If you need rental gear such as a car seat by a specific time, you must select the delivery time frame that is entirely before your specific needs, or you may pick items up from our store.
What kind of car seat do I need?
It is usually best to use the same style and size car seat as the child currently uses at home. Typically, an infant age newborn to 12 months old and up to 30 lbs will use the infant car seat. Toddlers ages 9 months to 4 years old and from 20 to 40 lbs are typically in a toddler convertible car seat. Preschoolers ages 4 and up as well as at least 30 lbs typically are in booster car seats with backs. School age children at least 40 lbs are in booster car seats without back. Florida law requires children age 6 and under to be in a car seat, however it is recommended by pediatricians and NHSTA that all children age 8 and younger and under 4’9″ tall should be in a car seat.
What kind of bed should I choose?
We always recommend selecting a bed that is most like what the child uses at home because it is always easiest for baby to adjust to something more familiar. We believe that if baby is happy, everyone is happy and can have a more enjoyable vacation. We providing sheets with all sleeping gear rentals, but if you are concerned about baby’s adjustment to new surroundings, we recommend bringing sheets from home because they smell familiar.
Do I need tools to set up the crib?
No tools are required to set up the crib. We use a specially designed commercially rated crib (stronger than a residential crib) that is fully assembled and can anyone could fold and unfold in a matter of minutes with no tools required. Detailed instructions are provided on the base board of the cribs. You can also find links to How To Videos on our rental picture guide page, in the discription of particular items.
What is included with a crib?
Crib rentals and portacrib rentals include the crib frame, a waterproof mattress and 2 fitted sheets. We provide 2 sheets so if there is ever an issue with one sheet, a spare is readily available.
Do I need to wash sheets or clean gear before returning it?
You do not need to launder linens prior to returning gear, because we always launder all of our returned linens. We do request that you remove all food from high chairs as well as large debris and sand from the baby gear, but we will do a deep cleaning regardless upon return. Gear should be returned in a reasonable manner. If gear has been dirtied to extremes, a $25 additional cleaning fee may apply. Do not apply suncreen to children while in a stroller, as sunscreen is very difficult to remove from stroller fabric and will result in a $25 cleaning fee.
How do you determine how many daily rates?
Daily rates are per calendar day, regardless of time of day. Rental items do not need to be returned by a specific hour of the day as there are not hourly rates; just before the store closing time or last pick up time of the day.
Can I cancel my reservation?
If you have a reservation in which you plan to pick up from the store, there are no cancellation fees if we are provided at least 1 day notice, and you will be refunded in full. If you have a reservation scheduled for delivery, you must cancel at least 2 days ahead of time for there to be no cancellation fee and be refunded in full. Any store pick up rental cancelled with less than 1 days notice will be charged 1 daily rate for each rental item on the reservation. Any delivery reservation that is canceled with less than 2 days notice will be charged 1 daily rate for each rental item on the reservation, plus delivery.
May I tip the car seat installer or delivery driver?
Yes you may! Your tips are not required but are certainly welcome if you appreciated the services that are provided. Delivery fees are not tips given to the drivers.
I miss your old online rental reservation form. Can I still make a reservation that way?
Most certainly you are welcome to make a reservation using our old online submission form HERE.