Here are some Frequently Asked Questions about our Baby Gear Rentals. If you have additional questions not answered below, please email us at firstname.lastname@example.org or call us at 239-262-5904 and we will be happy to help.
How clean is your stuff?
We have always held ourselves to extremely high standards and we thoroughly clean all of our rental gear between every rental. Hard surfaces are wiped down with a child and pet safe sanitizer which kills 99.9% of all viruses and bacteria including coronavirus. Linens are laundered between each wash. We have a dedicated team of employees who are trained in cleaning and maintaining gear.
How new is the baby gear?
Our store purchases all of our rental gear BRAND NEW and direct from the manufacturers. We use the brand new products as rentals and also sell our brand new products in our boutique. Once our rental gear starts to show wear and tear, we retire and sell our rental gear in our store just like how car rental companies rent new cars and sell them after just a year or two of service.
How far in advance should I book?
We recommend booking your baby gear rental reservation once you have your flight and lodging reservations confirmed. Our busiest times are between Christmas and Easter, so we recommend making your reservations as soon as possible during our busy season, as we do get fully booked. You are able to change your item selections anytime as long as we have at least 24 hours notice.
Do I have to be there for delivery or pickup?
No, you usually do not need to be present for delivery or pick up and we can leave items on a front porch or entryway. This will depend on your community or building restrictions. We do however require you to provide access into any gated communities or building entry doors. If you are not able to be present, we may leave the items on a porch for you if you have a secure area that is not visible from the street. However by not being present you assume responsibility for delivered rental gear at the time of delivery even if you are not available. We will not be able to set up your rental gear, and you are responsible for proper set up of all gear.If you are staying at a hotel or resort please alert concierge and/or front desk of our arrival. Items may be left with concierge or bell hop, and you may have to contact them to get your items. Some communities do not allow items to be left out at the front entry, it is the customer’s responsibility to know of any community or building restrictions. Our drivers do send a text message with picture of completed deliveries.
Can Twinkle narrow down my delivery or pick up time frame?
Unfortunately we are not able to provide in advance a more specific delivery or pick up time due to the many outside factors that affect our delivery drivers’ commute times, such as traffic, weather, and the accessibility of other orders. Our drivers do send a text message when they are on the way.
What kind of car seat do I need?
It is usually best to use the same style and size car seat as the child currently uses at home. Typically, an infant age newborn to 12 months old and up to 30 lbs will use the infant car seat. Toddlers ages 9 months to 4 years old and from 20 to 40 lbs are typically in a toddler convertible car seat. Preschoolers ages 4 and up as well as at least 30 lbs typically are in booster car seats with backs. School age children at least 40 lbs are in booster car seats without back. Florida law requires children age 6 and under to be in a car seat, however it is recommended by pediatricians and NHSTA that all children age 8 and younger and under 4’9″ tall should be in a car seat.
Can you install the car seat?
Yes, our employees are trained and many of our employees are Certified Child Passenger Safety Technicians and we are happy to help with installation of the car seat. Anyone is welcome to stop by the store anytime during store hours to receive car installation assistance always free of charge. We also install individually owned car seats as a complimentary service, as long as the car seat is not recalled, expired or otherwise deemed unsafe. Tips are not required but highly appreciated!
How do we clean our rentals?
We have dedicated staff that cleans rental gear between every rental. All linens are laundered. All non-launderable baby gear is cleaned using Odoban, which is a disinfectant germicidal cleaner that is non-toxic and biodegradable and is extremely effective, killing 99.9% of all bacterial, viral, and fungal threats.
Do I need to wash sheets or clean gear before returning it?
You do not need to launder linens prior to returning gear. We do request that you remove all food, large debris and sand from the baby gear, but we will do a deep cleaning upon return. Gear should be returned in a reasonable manner. If gear has been dirtied to extremes, a $25 additional cleaning fee may apply. Do not apply suncreen to children while in a stroller, as sunscreen is very difficult to remove from stroller fabric and will result in a $25 cleaning fee.
Do I need tools to set up the crib?
No tools are required to set up the crib. We use a specially designed commercially rated crib (stronger than a residential crib) that is fully assembled and can anyone could fold and unfold in a matter of minutes with no tools required. Detailed instructions are provided on the base board of the cribs.
What is included with a crib?
Crib rentals and portacrib rentals include the crib frame, a waterproof mattress and 2 fitted sheets.
What do I do if I receive an item that is not what I was expecting?
Call the store or return the item to the store immediately at 239-262-5904. We will do our best to correct any of our errors. Please do not wait until the end of the rental, so that we may try to meet your expectations or have the opportunity to correct any errors. If you do not like a rental gear item out of preference (color of gear, type of toy, etc.) and not out of lack of functionality, then you are welcome to bring items to our store to exchange so you have the opportunity to hand select the items that appeal most to you.
How do you determine if you charge me daily or weekly rates?
We will always charge the customer the most cost effective rates using a combination of daily and weekly rates. Daily rates are per calendar day, regardless of time of day. For example, a crib rental for 6 calendar days would be $51 using the $8.50 daily rate or $49 using the $49 weekly rate, so we would charge the customer $49. Another example would be a customer renting for 10 calendar days would be charged 1 weekly rate and 3 daily rates. Rental items do not need to be returned by a specific hour of the day as there are not hourly rates; just before the store closing time or last pick up time of the day.
Can I cancel my reservation?
If you have a reservation in which you plan to pick up from the store, there are no cancellation fees at any point in time, and you can cancel up to the rental start date with no penalty or fee, completely risk free. If you have a reservation scheduled for delivery, you must cancel at least 24 hours ahead of time for there to be no cancellation fee. A delivery cancelled with less than 24 hours notice will be charged 1 daily rate for each rental item on the reservation, plus delivery.
May I tip the car seat installer or delivery driver?
Yes you may! Your tips are not required but are certainly welcome if you appreciated the services that are provided.
Where do you deliver?
Our Delivery Area includes Naples, Bonita Springs, Marco Island and South Fort Myers. Zip codes we service are 33919, 33907, 33966, 33912, 33913, 33967, 33965, 33928, 34134, 34135, 34110, 34119, 34120, 34108, 34109, 34103, 34105, 34116, 34117, 34102, 34104, 34112, 34113, 34114, 34145, 34140